At Fauonix, we strive to provide the best services possible. However, we understand that circumstances may require service cancellations. Below are our policies regarding cancellations and refunds.
1. Service Cancellation Policy
- You may request a cancellation within 24 hours of purchasing a service for a full refund.
- If work has already commenced, only a partial refund may be applicable.
- No refunds are provided for completed services.
- Ongoing service contracts (e.g., monthly SEO plans) require 14 days’ notice for cancellation.
2. Refund Policy
- Refunds are issued only if services have not been delivered as promised.
- No refunds will be given for dissatisfaction due to external factors (e.g., Google algorithm changes affecting SEO results).
- If a service is delayed due to Fauonix, we may offer a partial refund or credit toward future services.
3. Exceptions
- Custom projects (e.g., website development) may have different refund terms depending on the agreement signed.
- Any third-party costs (e.g., ad spend on Google or Facebook) are non-refundable.
For cancellation or refund requests, please email info@fauonix.com with your order details.
